nordstromCorporate Governance ConductIf you feel more comforle communicating on an anonymous basis, you may call … or visit ethicspoint. The tollfree number and website are administered by an independent third party called EthicsPoint.
Our ultimate objective is to make sure our customers are satisfied with their purchases. We stand behind our goods and services and want customers to be satisfied with them. Well always do our best to take care of customers. Our philosophy is to deal with them irly and reasonably; we hope they will be ir and reasonable with us as well.
Sexual harassment can also be ual advances, requests for , or unwelcome verbal or physical conduct based on that interferes with an employees work performance or creates an intimidating, hostile, humiliating, or ually offensive work environment. Sexual harassment can include conduct that was not motivated by ual desire and can include harassment of a person of the same as the harasser. While it is impossible to list all s of behavior that could be ual harassment, some examples are
Nordstrom prohibits having, using, or being under the influence of drugs including drug paraphernalia during your shift including meal and rest periods, while attending company events, or while otherwise representing the company. For the purposes of this policy, drugs includes any illegal drug; any overthecounter or prescription medication that is obtained illegally or is used contrary to its prescribed dosage or purpose; and marijuana.
The following iniduals are among those who can help you with any questions or concerns you may have
Intimidation, threats and violence may also arise out of nonwork situations, for example, domestic abuse or relationship breakups. These situations may impact our workplace, including your safety or the safety of coworkers, customers or vendors. Nordstrom is committed to working with employees who are victims of domestic violence to prevent abuse and harassment from occurring in the workplace. Nordstrom is also committed to managing the risk these situations may pose to other employees and customers.
Store managers, Human Resources and Loss Prevention employees may not work in or support a store that employs any of their immediate mily members or those with whom they have a romantic/ual relationship, except in limited circumstances, which must be approved by the Executive Vice President of Human Resources or an approved designee.
Nordstrom takes compliance with the principles laid out in this Code of Conduct very seriously, and any waivers of strict compliance will be made in limited, special circumstances. For Nordstroms principal executive officer, principal financial officer, principal accounting officer or controller, or persons performing similar functions, any waiver will require prior approval of either the Board of Directors or the Corporate Governance and Nominating Committee, along with prompt disclosure to shareholders.
• Not bringing potentially dangerous items including weapons into the workplace with you. Weapons of any kind are not allowed in our workplace for any reason.
Each Nordstrom store has a designated employee entrance and an Employee Service Area ESA or Self Service Area SSA.You are required to use the employee entrance when arriving for or leaving from work. You may be subject to a bag check at any time. Any purchases you make during your shift as well as your handbag, briefcase or other bags may be checked before you leave. If you are unable to use the employee entrance for any reason, please immediately notify Human Resources.
Nothing in this information constitutes an employment contract. Your employment with Nordstrom remains atwill, which means that both you and Nordstrom reserve the right to end the employment relationship at any time, with or without notice, with or without reason.
You can find contact information for these iniduals through Outlook or any store operator. You may also use the AskHR feature on or call .NORDYHR .
Criminal behavior, theft of Nordstrom merchandise, money, sales or other property, and fraudlent transcactions are prohibited. They affect us all by diminishing our ability to meet our customers needs and reducing our profiility.
Contact your manager to learn to properly use and manage Personal Book.
Comply with all Nordstrom policies and procedures for handling personal information and accessing systems to ensure that we meet our legal obligations, protect our reputation and protect our investment in proprietary information.
It is possible that company directors, officers and employees may be called on to provide necessary information to ensure that Nordstroms public reports and communications are complete, ir, accurate and understandable.If requested of you, Nordstrom expects you to take this responsibility very seriously, with the same integrity expected of you on a daily basis. We also expect you to share in this responsibility for accurate and ethical accounting procedures by properly recording all transactions in accordance with Nordstrom procedures and by retaining or disposing of records in accordance with Nordstrom record retention policies.
Dont post comments about a coworker, customer or vendor that could be perceived as harassing, threatening, retaliatory, or discriminatory. Please see the section titled Create a Positive Work Environment for further information.
• Providing Human Resources with a copy of any temporary or permanent restraining/protection orders that identify you, any Nordstrom employee or any Nordstrom location as protected.
The Time Entry system is your means of recording and verifying the time you work. It is your responsibility to use Time Entry each time you arrive or leave work or when you take a meal period. If Time Entry is not available, or you end up working during a meal period or while clocked out, you must complete and submit a Special Activity Timesheet SAT online atmynordstrombefore the end of the pay period. You are periodically asked to certify that you have submitted all of your time worked. When asked, you are expected to provide an accurate answer.
Specific Information Security and Privacy standards, guidelines and resources have been published on Nordnet and other internal sites regarding the appropriate use, protection and control of Nordstrom information and technological resources, as well as the retention of email and other records. Please ensure that you are miliar with these standards and expectations, because users of these resources will be held accounle for knowing and following these standards.
The Merchandise Discount is a benefit provided to Nordstrom employees and their eligible mily members and dependents.It is important that you follow the guidelines
All Nordstrom guidelines apply to the use of technology. These include, but are not limited to our expectations regarding harassment, discrimination, retaliation, ual harassment, violence in the workplace, and nonpublic, proprietary company information. Discriminatory, unethical and/or inappropriate behavior when using these technologies or social media will not be tolerated.
The federal regulation under the Health Insurance Porility and Accounility Act HIPAA controls the use and disclosure of protected health information. We take these standards seriously, to ensure your rights regarding your health information, and comply with this regulation. The Nordstrom Health Plans Notice of Privacy Practices further explains your rights as they relate to the protection of your health information. It lists Nordstroms responsibilities to you, as well as whom you should contact in the event you have a concern. You will find a copy of the Notice in yourEmployee Benefits Summary Plan DescriptionSPD, available online atmynordstrom.
Comply with our Guidelines for Endorsers see Your Privacy Rights on Nordstrom by disclosing your Nordstrom affiliation and noting that the views expressed are your own. If you review or rate a product you purchased from Nordstrom, you must disclose that you are an employee.
We value and encourage open and honest discussion, which is why our Open Door philosophy is such an important part of our culture. Clear, open, honest, and respectful communication is essential.We want you to feel confident in discussing any issue with the person or people directly involved.
If Nordstrom determines that an employee has violated this policy or if an employee is perceived to be under the influence of drugs or alcohol during a shift including meal and rest periods, while attending customer events, or while otherwise representing the company, Nordstrom may take disciplinary action, up to and including termination of employment.
For more information or further assistance please visit the Privacy site on mynordstrom or Nordnet.
Nordstrom pays for all time worked, which includes approved social media activities on behalf of Nordstrom, even if it is just a few minutes.
To protect Nordstrom, its interests and its property, you must comply with all applicable governmental laws, rules and regulations when you are conducting business on behalf of Nordstrom. You also must avoid engaging in conduct that, even though legal, is inconsistent with Nordstroms policies or ethical principles. This means that you must ensure that you do not use Nordstroms property, funds, personnel, time, cilities or equipment for your own personal use or gain. This also means that you must return to Nordstrom at the end of your employment any Nordstrom property, equipment or sensitive, personal or confidential information as defined in these guidelines that is in your possession or control.
If you have any questions at all about what constitutes sensitive, personal or confidential business information or how to protect that information, please contact your manager, Human Resources or store manager. In addition, the Privacy site on mynordstrom and Nordnet contains additional resources and information regarding our expectations and our compliance with Generally Accepted Privacy Principles.
You may not ring your own transactions on merchandise purchased with your discount, nor are you eligible for commissions on merchandise purchased with your discount. This applies to purchases made either by you or your eligible dependents.
Participating in businessrelated functions, including meals with a vendor, customer or competitor is an acceple form of entertainment and is generally allowed. This also includes accepting vendorsponsored business trips to view merchandise with prior supervisor approval. In all of these situations, use good judgment and ensure that the value and frequency of these functions do not become excessive.
Comments about an iniduals ual attractiveness.
A conflict of interest can include activities, investments or associations that compete with Nordstrom, that interfere with your judgment on behalf of Nordstrom or exploit your position with Nordstrom for personal gain. For example, a conflict of interest may exist if a member of your mily is associated with a vendor or you work for a competitor within the retail sector this could affect your independent judgment on behalf of Nordstrom. A conflict of interest may also exist if you or a member of your mily is associated with one of Nordstroms institutional investors or a financial analyst covering Nordstrom stock.
Merchandise purchased with your discount may not be resold for profit.
Its important you understand all expectations regarding appropriate use of your discount. More information can be found on mynordstrom.
• Cooperating with an investigation into any risk of violence in the workplace.
Verbal abuse of a ual nature, including ually oriented jokes or comments or questions regarding ones ual experience, activity or prowess.
In an effort to ensure that our customers are receiving the best possible customer service, and also for legal and securityrelated reasons, we have a practice of recording phone calls at our Credit ision locations, including the Credit isions affiliate Nordstrom Bank, as well as calls to Nordstrom Direct Contact Center and other locations. Authorized representatives of Nordstrom, Inc. and/or Nordstrom Bank may, from time to time, monitor listen in on, record and later review your telephone calls to the above locations.
Nordstrom is committed to respecting your .We take great care to protect your personal information and require that you do the same by not misusing the personal information of other employees. Personal information about employees includes information such as Social Security numbers, dates of birth and health information. We have safeguards in place to limit access to your personal and health information, and we retain records in accordance with our Records Retention policy posted on Nordnet.
Nordstrom values ir and honest dealings with our customers, coworkers, vendors, competitors and other business partners.We expect you to uphold these values by avoiding conflicts of interest.
Share or release any customer information to unauthorized third parties via social media apps, vendors, insurance companies, investigators, friends or mily members of the customer.
We believe Nordstrom should be a safe, efficient and productive place to work. For that reason, employees must work free from the effects of drugs and alcohol.
Remove printed customer lists, forms or other information obtained directly from our customers, Personal Book, or any other Nordstrom source from the store.
Follow terms and conditions for Social Networking sites.
Nordstrom is committed to paying employees accurately, including only legally permissible deductions from employees pay. Despite this commitment, mistakes can happen. We encourage you to review your payslips each pay period to ensure they are correct. Please notify Human Resources via the AskHR feature onmynordstromor call .NORDYHR . immediately if you believe an error has occurred with respect to your pay, including if you believe an improper deduction has been taken from your salary or other pay. Nordstrom will investigate all concerns and will promptly make any required adjustments.
Threats either direct or implied may include words, gestures, phone calls, emails, messages, social networking/media messages or posts and drawings.
Nordstrom manages our business records and information, both written and electronic, as part of our normal course of business in compliance with Nordstroms policies and applicable regulatory and legal requirements.
Offering or giving money or anything else of value, directly or indirectly, to foreign government officials, parties or candidates for the purpose of obtaining or retaining business or to secure any improper advantage is illegal. You must not offer or accept bribes or use other inappropriate means to obtain an undue or improper advantage, or engage in any other actions that violate U.S. or international anticorruption laws and regulations. If you have additional questions, please contact the Corporate Secretary.
We recognize that many of our employees use social media tools as another way to connect with customers and share information about Nordstrom.Whether or not you are acting on behalf of Nordstrom, or using your personal social media accounts or blogs to talk about our products or our business e.g., projects, promotions, sales, events and initiatives, always use good judgment and follow these guidelines
Unwanted and/or unwelcome ual comments, advances, flirtations or propositions.
• Approved personal or company issued devices, including smart phones and other mobile devices that access the Nordstrom Network
Download or remove any customer information from Nordstrom applications, salesperson Apps or Nordstrom enabled systems.
Should you choose to end your employment with Nordstrom, you must timely notify Human Resources and your manager so we can ensure accurate and timely pay.
Our people are the foundation of who we are as a company. Attracting, hiring and retaining erse talent enables us to be more innovative and better serve our employees, customers and communities.
At Nordstrom we strive to create an inclusive, supportive environment. To that end, we do not permit discrimination or harassment of any kind by any supervisor, manager, coworker and/or third parties that are working in our stores. This includes, but is not limited to, discrimination or harassment based on actual or perceived ; race; ; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing mother status; physical, mental or sensory disability; medical condition; genetic information; ual orientation; gender including gender identity or expression; military or veteran status; or any other basis protected by federal, state and/or local laws. Any unwanted and/or unwelcome behavior whether it is physical, verbal, in person, written, or through email, social media, or other technological means that creates an intimidating, hostile or offensive environment is prohibited.
Some areas of our company require employees to successfully complete drug and/or alcohol testing. Testing positive for drugs and/or refusing to cooperate with required testing, or iling to comply with applicable drug and alcohol guidelines, will result in disciplinary action up to and including termination of employment.
DRUGS, ALCOHOL AND TOBAO LIMITATIONS IN THE WORKPLACE
Please contact Human Resources if your ability to perform the expectations of your job is impacted by your pregnancy, disability, or religion. We will partner with you to determine if there is a reasonable accommodation we can provide, such as an accommodation to enable you to perform the essential functions of your job. If you are unable to perform the essential functions of the job, even with a reasonable accommodation, we encourage you to ask Human Resources for support in identifying other available positions at Nordstrom for which you may be qualified or any other reasonable accommodation options such as a leave of absence. Information is also available on mynordstrom.
Report iniduals who seem out of place or unmiliar to Loss Prevention or Building Security
• Private webbased email accounts such as Hotmail, Gmail, Yahoo, etc. that you may access through companyprovided technologies
We are firmly committed to competing irly and ethically in the marketplace. We do not enter into or try to enter into agreements, understandings or communications with competitors on matters such as prices, markups, markdowns and any other terms or conditions on which we do business. If you have any additional questions or concerns, please contact theCorporate Secretary.
Use Personal Book in an ethical and appropriate manner; only enter accurate information that is voluntarily given to you by the customer specifically to enter into Personal Book, another preapproved data device or other applications.
The Nordstrom Audit Committee has eslished procedures to respond to possible employee concerns about accountingrelated practices. You are welcome to submit a complaint regarding accounting matters to theAudit Committeeof the Nordstrom Board of Directors or to a manager. Examples of concerns you should report are errors, fraud or misrepresentation in our accountingrelated practices. Retaliation against you for a complaint will not be tolerated. As with all other matters, our door is always open. Should you have questions or concerns regarding accounting, internal audit controls or auditing matters, contact
TALKING ABOUT WAGES, HOURS AND WORKING CONDITIONS AND OTHER CONDITIONS OF EMPLOYMENT
We have a legitimate business need including to ensure compliance with Nordstrom policies, including this Code of Conduct to access, review, copy, move or delete the content and information carried by these technologies at any time and without notice, and by using these technologies, you understand and agree that Nordstrom retains the right to do so. You are permitted to use these technologies for limited and reasonable personal use provided such use does not interfere with your duties. However, any such personal use is governed by all applicable Nordstrom policies including this Code of Conduct. Employees should not expect when using these resources, including when accessing remotely.
Dont post sensitive, private or confidential company information e.g. unannounced product launches and promotions, internal sales results, company strategy, pricing information or comparisons.
MEDIA, INVESTOR AND MARKET RESEARCH ORGANIZATION QUESTIONS
We do not permit any retaliation of any kind against employees who report possible misconduct, raise a concern regarding a violation of this Code of Conduct, participate in an investigation or otherwise engage in legally protected activity. Anyone who retaliates will be subject to disciplinary action, up to and including termination of employment.If you feel you have been subject to retaliation, immediately contact Human Resources or a manager
Enter customer information into any unauthorized personal address book, physical or electronic document or list, cell phone or other device.
You have an obligation to assist and cooperate in the accommodation process. The process has the best chance of success if you advise management of your need for accommodation and continue to work collaboratively and in good ith with us during the accommodation process. As part of this obligation, you are expected to have ongoing communication with Nordstrom, including during absences, and provide and cilitate timely responses to Nordstroms requests for relevant information about your accommodation needs.
We uphold our tradition of valuing our employees and are an equal opportunity employer committed to recruiting, hiring, training and promoting qualified people of all s, regardless of actual or perceived ; race; ; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing mother status; physical, mental or sensory disability; medical condition; genetic information; ual orientation; gender including gender identity or expression; military or veteran status; or any other basis protected by federal, state and/or local laws.
We have a longstanding commitment to provide our customers with the best possible service every time they shop with us. We do everything we can to make them feel welcome, respected and comforle. Our focus is and always will be to provide our customers with a great experience and to continually maintain a strong and lasting relationship with them.We ask that you always use good judgment and treat customers in the manner that you would like to be treated.
In addition, acceptance of tips is permitted if you work in a Nordstrom restaurant, Ebar, Valet, ShoeShine department, or any other department where tips are routine.
Personal information includes names, mailing and email addresses, phone numbers, dates of birth, Social Security numbers, prosthesis information, purchase and return information, and cardholder or other account data or Personal Book information or other customer lists.
Access and use personal information only when appropriate for authorized Nordstromrelated purposes.
You should also be aware that any business processes or opportunities you discover through your work at Nordstrom belong to Nordstrom, not you, and may not be disclosed or used for personal gain. Similarly, Nordstrom shall be the exclusive owner if you make a discovery, develop or create any invention, design, process, concept, formula, tangible work of design or authorship, or similar creation using Nordstroms resources or confidential information in the course of your employment.
Should you have a substance abuse issue our Resources for Living Program is available to provide confidential support and appropriate resources. These resources are available on mynordstrom. Talk with Human Resources if you need time away from work to attend a rehabilitation program. However, please also be aware that if a problem with your job performance exists, we will address it with you, regardless of any substance abuse issue you may have.
Display of ually suggestive objects or pictures or ually suggestive gestures.
When taking returns, we ask that you always use good judgment. As you serve customers, treat them the way you would like to be treated. Respect, dignity and the best possible service should remain at the forefront of every decision you make. We have a zero tolerance policy when it comes to discrimination of any kind. If you are working with a customer and have a question about not accepting a return, please contact your manager or store manager.
Information about company performance that has not been made public must also be kept confidential. Be especially alert if someone asks you about the current pace of business, sales, our profiility or our strategies. Participating in these discussions can result in an inadvertent but nevertheless damaging, disparaging or illegal disclosure of information.
Your discount may only be used to purchase merchandise for yourself, your eligible dependents or as a gift. In the case of a gift, it must be paid for entirely by you if you use your discount.
Nordstrom works hard to earn the trust of our customers, employees, vendors and other business partners by being honest and forthright in all aspects of our business, including compliance with all applicable financial reporting and accounting rules and regulations. This trust is one of our most valuable assets. We want to assure you that we approach our accounting the same way we do the rest of our business.
As an employee, you play a critical role in maintaining a culture of safety. You must immediately notify Human Resources, Loss Prevention or a manager of any threats, intimidation and/or acts of violence including threats to harm oneself as soon as possible so that we can evaluate and implement appropriate safety procedures at the store to help ensure a safe and secure workplace. Nordstrom will address any threats or concerns as promptly and confidentially as is reasonable. Remember, we cannot take steps to help create a violencefree workplace unless we are aware of situations that could lead to the risk of violence in the workplace. You are also responsible for
We all share responsibility for our own safety and the safety of our coworkers and customers.You are responsible for safety a priority and performing your duties according to general safety practices including those outlined in our Injury and Illness Prevention Program. You are also responsible for complying with all jobspecific safety best practices. We will communicate safety performance openly with you, and we expect you to inform a manager anytime you come across a situation or condition you believe might jeopardize your safety or the safety of others. Failure to follow safety practices or to report safety violations may result in discipline up to and including termination of employment.
In our continuing effort to ensure employees are being compensated properly, the following procedures need to be followed when Fuine store employees ring returns, exchanges and rewrites
Nordstrom also prohibits employees from consuming or being under the influence of alcohol during their shift including meal and rest periods, while attending customer events, or while otherwise representing the company. However, Nordstrom employees of legal age are permitted to order and consume alcoholic beverages in Nordstrom Restaurants on their days off or after their shift ends.
If the customer chooses different items and needs or requests assistance, the original salesperson should be charged for the return, and the new salesperson who is assisting the customer should be given credit for the sale.
You must report any actual, perceived or potential conflicts of interest to your manager, Human Resources or store manager. Officers should report actual, perceived or potential conflicts of interest to the Corporate Secretary, and members of the Board of Directors should report actual, perceived or portential conflicts of interest to the Corporate Governance and Nominating Committee.
Technology is an important part of how we serve our customers and we encourage employees to leverage the technology available. The Nordstrom technology tools used to perform Nordstrom work including Nordstromprovided devices or applications that allow employees to connect to the Nordstrom network or access data from personal devices are company resources and are provided for business purposes only.You are expected to use good judgment when using Nordstromprovided technology, including but not limited to
Any employee who has a close, personal relationship with an employee they supervise, or any relationship that could create a real or perceived conflict of interest, must immediately disclose the relationship to Human Resources or the store manager so that appropriate action may be taken, which may include transfer to a different department or location. Failure to promptly disclose such relationships or other related poor judgment may lead to disciplinary action up to and including termination of employment.
If you are issued a Nordstrom Corporate Card, you must keep that account current and in good standing. This means you should only use your card for business related expenses and you should follow all terms and conditions of your card including reconciling your expenses in a timely and accurate manner. Use of this card is a privilege and you are trusted to use good judgment when purchasing goods and services.
Respect customer . Never give out personal customer information e.g. personal addresses, phone numbers, or credit card information or add information you receive from social networking to Personal Book or other Nordstrom tools.
If you are receiving compensation from a Nordstrom vendor, or participating in a paid affiliate program, product posts must link back to Nordstrom to avoid a conflict of interest.
We expect you to use good judgment when it comes to taking care of our customers and in your interactions with other Nordstrom employees and vendors. The following s contain important information and guidelines we have created to help you use good judgment. When we talk about using good judgment, its really about how we treat our customers, how we treat each other and how we do business. If you have questions about what using good judgment means, talk with your manager, Human Resources or store manager.
Dont post photos of or make negative comments about our customers and do not share details about customer visits both private and public figures without their permission unless it is a marketed personal appearance for the Company.
Nordstrom has a formal loss prevention program. This program uses a variety of resources including Loss Prevention agents, camera and video systems, special tags, fixtures, technologies and other means to prevent shoplifting, apprehend shoplifters and prevent crime, theft and fraud such as discount abuse. Public areas of the store, employee only areas and offices may be monitored at any time. In addition, Nordstrom may inspect packages, handbags, lockers and their contents and other belongings, or inspect transaction history, at any time and without notice.In order to avoid creating a perception of possible employee theft, you must purchase any Nordstrom merchandise you wear, unless your store manager has authorized an expense transfer for promotional purposes. You are also expected to comply with rules and expectations regarding Employee Owned Goods and ringing of transactions.
• Information that is retrieved and stored in companyowned hard drives or in temporary intranet files
Accepting gifts, loans, trips or other items of value from a customer, vendor, competitor or others with whom we do business or may potentially do business could create the impression that the gift improperly influenced our decision to do business with the gift giver.As a result, neither you nor your mily members may accept gifts from customers, vendors or a competitor except for noncash gifts of nominal value. You may accept a gift or prize as long as it is considered to be an authorized promotional prize provided by a vendor to stimulate business. You can learn more about this in the Participate Fairly in Contests section and in the Employee Complimentary Goods Guidelines on Nordnet or mynordstrom.
If the customer does not need assistance, an even exchange on the original salespersons employee number should be rung.
• Communication methods such as email, ing, secure email and voice mail
You are also responsible for working your scheduled shifts or, if you are unable to work your scheduled shift or will be late, you must contact your manager. You are also responsible for taking your meal and rest breaks.
In the event you become aware of illegal or unethical behavior, immediately report it to one of the above iniduals. You may also anonymously report your concerns by calling … or by visiting m. Please keep in mind that while you have the option to make your report anonymously, we will need sufficient details about your concern in order to adequately investigate it and take any appropriate action.
You may be legally responsible for the content you post so respect brands, trademarks and copyrights.
You can help us ensure that when we speak as a company, we speak with one voice, with a consistent message and through appropriate channels.Only approved Nordstrom spokespeople may serve as a Nordstrom representative when speaking to the investment community, market research organizations or the news media including newss, television, radio, magazines, blogs or online publications. This means nonapproved employees may not respond to inquiries nor reach out to the investment community, market research organizations or the news media on behalf of or as a representative of the company. No Nordstrom employee should accept compensation for providing information about the company.If you are contacted, please work with Corporate Afirs Public Relations. Your store manager or Human Resources can help you locate the right person.
Ensure your posts do not create a real or perceived conflict of interest see the Avoid Conflict of Interest and Improper Gifts and Payments guidelines. A conflict of interest exists if you have an interest outside of your work at Nordstrom that interferes with your job responsibilities or affects your judgment on behalf of Nordstrom. For example, accepting direct advertising or any of compensation including products, samples or experiences with value from a competitor for your blog or other social media site, including other stores or online retailers, can influence how you work with that vendor, thus creating a real or perceived conflict of interest. Please consult your manager with questions.
You are free to discuss, debate, criticize and share with others information about your and other employees wages, hours, working conditions, conditions of employment and other personal information in support of your rights or as part of efforts under Section of the NLRA and federal, state and/or local laws. Nordstrom will also not take any action to impede an employee from communicating with any regulatory or selfregulatory organization or agency such as the Securities and Exchange Commission or OSHA. Nothing in this Code of Conduct, including the references to the protection of private and personal information in the Customer Information, Technology Use, Social Media Policy and Employee Privacy and Protect Nordstrom Its Interests and Property sections, is intended to impact or restrict these rights. Nordstrom will not discipline, retaliate, or terminate your employment for exercising these rights.
Nordstrom cares about the wellbeing and safety of our employees. Resource information for those that may be involved in domestic abuse situations can be found on mynordstrom. You may also talk with Human Resources or your manager if you would like help contacting the Employee Assistance Resources for Living Program, local police, or suicide prevention resources. You should also contact Human Resources if you need time away from work due to a domestic abuse situation.
As part of our goal to provide a safe environment for our employees and customers, Nordstrom prohibits any kind of threat, intimidation or act of violence in the workplace.
Nordstrom expects employees to exercise good judgment at all times including when driving on company time or conducting business while driving. Cell phone or other s of mobile device usage while driving can increase the likelihood of an accident causing injury to oneself or others. Use of a cell phone or other mobile devices in any capacity while driving is not required by Nordstrom. Nordstrom expects employees to avoid unnecessary use of such devices while driving, even where use is not restricted by law.
This document, the Nordstrom Code of Business Conduct and Ethics or Code of Conduct, covers a wide range of business practices and procedures. It serves as a framework to help you understand the core philosophies of Nordstrom business and to guide you as you make onthejob decisions.
If you witness, become aware of, or suspect a situation where sensitive, personal or confidential information is or may be lost, stolen or disclosed outside the company in an unauthorized manner whether its deliberate or accidental immediately notify your manager, Human Resources or Loss Prevention.
Return all customer information in any format that you have in your possession should your employment with Nordstrom end for any reason. You may not retain or use any customer information you gained while employed at Nordstrom for any purpose.
Nordstrom pays you for all time worked, including time you spend outside of work on workrelated social networking, emailing, phone calls, etc.You are expected to accurately and completely submit all the time that you work.
To use Nordstromowned social media accounts, our logos and/or Nordstrom photo/video on behalf of Nordstrom, you must be approved and trained. Contact your stores Social Media lead or the Corporate Social Media Team if you have questions.
To the extent possible, you should only communicate on mobile devices when safely parked. If you must make a call while driving, we expect you to use handsfree devices, keep the calls brief and exercise extreme caution.
You should not record time in which you were not actually working for Nordstrom. In addition, you may not ask someone else to record your work hours for you on Time Entry, nor may you record work hours for someone else. It is important that you understand that your recorded time may be reviewed by Nordstrom.
As a Nordstrom employee, you may be eligible to participate in exciting and rewarding contests sponsored either by Nordstrom or a vendor. Contests may include merchandise awards from Nordstrom inventory, merchandise awards from our vendors, trips or other incentives. Should your productivity be rewarded through one of these contests, you are expected to comply with contest guidelines, which are located on Nordnet and mynordstrom.
We do not permit harassment of any kind and that includes ual harassment by or against employees, vendors or customers. Sexual harassment may include threats or insinuations that an employees refusal to submit to ual advances will adversely affect that persons employment, evaluation, wages, advancement opportunities, assigned duties or any other conditions of employment or career development.
At no time should a salesperson ring a return on his/her employee number for merchandise he/she did not sell.
Ensure you capture and record customer information accurately once you have the customers permission.
If you experience or observe any behavior you believe is discriminatory or harassing, you should report it immediately to Human Resources or any manager. In addition, managers and supervisors must report any such complaints to HR so that they can be addressed immediately. Complaints, written or verbal, will be investigated as promptly and as confidentially as is reasonable. Nordstrom prohibits retaliation for reporting or participating in an investigation of harassment or discrimination. Nordstrom will take corrective action when appropriate, up to and including termination of employment. Nordstrom will inform the complaining employee either verbally or in writing of the outcomes of its investigation when appropriate.
You should avoid relationships or behaviors that create a real or perceived conflict of interest with your job performance or judgment at Nordstrom.
At Nordstrom, we believe in hiring great people to provide the highest levels of service to our customers. It has always been our practice to conduct ourselves with the highest standards of ethical behavior when it comes to taking care of our customers, interacting with each other and protecting our companys interests.
As a Nordstrom employee, you are expected to comply with the Code of Conduct and any other applicable laws, regulations, expectations, policies, procedures and guidelines that apply to your position. Failure to do so may result in disciplinary action up to and including termination of employment.
Verify with Strategic Sourcing or your manager that an appropriate contract is in place before sharing or releasing any information to an approved Nordstrom third party service provider
You are part of a legacy of talented iniduals who work together to provide the highest level of customer service. Throughout your career at Nordstrom, youll ce many new challenges and opportunities. As you rise to meet the challenges and take advantage of the opportunities, we ask that you follow the philosophy Nordstrom was founded upon use good judgment in all situations. Doing so will empower you to provide outstanding customer service every day, one customer at a time. Use the information included in the Code of Conduct and other positionspecific expectations to guide your decisions. You are expected to comply with the Code of Conduct and all other Nordstrom policies. Because Nordstrom is constantly growing and changing, this Code of Conduct may be revised from time to time without notice. For this reason, employees should access the Code of Conduct from mynordstrom to ensure they are receiving the most current information about the Code of Conduct. And if you are ever in doubt or see something that doesnt look like good judgment, reach out to your resources, including your manager, Human Resources and store manager we are here to help.
Using confidential or material nonpublic information to trade in stock is called insider trading and is unethical and illegal. Employees, officers and directors who have knowledge of confidential or material nonpublic information from or about Nordstrom are not permitted to buy, sell or otherwise trade in Nordstrom securities, except during limited time periods as defined by Nordstrom, whether or not they are using or relying on that nonpublic information. This prohibition extends to sharing or tipping off others about such information, especially because the iniduals receiving such information might use it to trade in Nordstrom securities. In addition to customary market trades in Nordstrom stock, this prohibition against insider trading also applies to trades made based on investment decisions in the k Plan and the Employee Stock Purchase Plan.We expect our employees, officers and directors to be vested financially in the companys success, and accordingly, you should not participate in any short sales and other hedging activities related to Nordstrom securities other than exercising employee stock options. If you have any questions about trading in our companys securities, please contact the Corporate Secretary.
Nordstrom prohibits these acts and any other acts that constitute ual harassment. For additional information on this topic, visit mynordstrom or see the postings in your workplace.
You may only use authorized tools and processes to store personal information, confidential financial data or other nonpublic proprietary company information.
• Software and software tools such as Point of Sale POS devices, mobile applications and Personal Book
You may work for another employer as long as it does not cause a conflict of interest or interfere with your job performance at Nordstrom. This applies to use of social media as well. For example, if you are asked by a direct competitor including online retailers to advertise or post their product information on your blog in exchange for compensation, this is a conflict of interest.
Nordstrom employees are prohibited from smoking of any kind on company property except in designated smoking areas. This includes the use of lighted, batteryoperated or electronic smoking or similar devices.
Monitoring and recording of these calls may occur at any time during the workday, for any length of time and without notification to you. Please also be aware that you do not have the option to prevent phone calls you make to the locations listed above from being monitored and/or recorded.